FAQs

Shipping & Delivery

1. Do you ship internationally?
Yes! We proudly offer international shipping to over 200 countries and islands worldwide.

2. Where do you ship from?
Orders are shipped from our warehouses in Asia, or Europe, depending on your location and the product.

3. Are there countries you don’t ship to?
Unfortunately, yes. A few countries are not eligible for shipping. If your location is affected, we’ll notify you before completing your order.

4. Will I have to pay customs fees?
Customs fees may apply depending on your country’s regulations. By placing an order, you agree to potentially pay these fees upon delivery. mymakego is not responsible for customs charges.

Order & Tracking

1. Will I receive tracking info?
Yes! Once your order ships, we’ll send you a confirmation email with a tracking number.

2. My tracking number says “no information.” Why?
Some shipping carriers take 2–5 business days to update tracking. If your info hasn’t appeared after 5 days, contact us and we’ll assist you.

3. Will my order arrive in one package?
Sometimes orders may ship in separate packages due to warehouse logistics — but don’t worry, you won’t be charged extra for shipping.

Returns, Refunds & Cancellations

1. What is your return policy?
We accept returns on products which were shipped out by us and if the item is faulty due to an error on our end (e.g., wrong item or damaged item). Item(s) must be returned together with proof of purchase.Read the return & refund policy for more detials.

2. Can I cancel my order?
Once an order is placed, it begins processing immediately and cannot be canceled. If you no longer wish to keep the item, you may request a return after the order is delivered, following our standard return policy.

3. I received the wrong item. What now?
Contact us with a quick note and photo. We’ll process a exchange or refund.

4. Do you offer exchanges?
Please confirm details of the selected item(s) before purchasing( e.g., size, color, and style ).If you have to exchange the product,we’re happy to help with an exchange, though you’ll be responsible for the shipping fees both ways.

Need more help?

We’re always here to help!
Email us anytime at: service@mymakego.com